Once you've identified an item you want, you can:
- link to it (if it's available online), for immediate access.
- come to the library and get it off the shelf, (if it's physical and available); or
- request it.
When to Request A Physical Item
You can request an item when:
- It's currently unavailable (e.g. signed out to someone else):
- It will be retrieved from another library and you'll be notified when it's available for pickup
- It's available at a different branch:
- It will be transferred to your chosen branch and you'll be notified when it's available for pickup.
- This normally takes 1-3 weekdays.
- It's available in the general collection, but you can't retrieve it right now:
- It will be collected and kept for you at the Service Desk. You'll be notified when it's available for pickup.
- We collect items twice a day: morning and afternoon.
- We hold it for you for 7 days.
- It's not available from the Trent Library:
- This normally only applies if you've broadened your search to cover other libraries, or if you selected "Add results beyond Trent's collection".
- When you request an item from another library, we obtain it from another library for you
- This takes several days, and you'll be notified when it's available for pickup.
- At times you may need to use interlibrary loan (ILL). In these cases, a form is partially filled out for you. Enter your personal information and submit it. We'll borrow it from another library for you.
Not all items are requestable. If it doesn't have a Request button, it can't be requested.
Once you've placed a request, check its progress in "My Account", "My Requests". You'll also be notified when it's available for pickup.
How to Request an Item
You must be signed in to submit requests. Login at the top right of your screen.
Once you've found an item, click on the title to see all your options.
Under "How to Get It", click "Request".
- Depending on where we need to get the item from, you may see "Get It From Another Library" instead of "Request", but the process is the same.
If you don't see the Request option, make sure you're signed in and your name appears at the top right.
If you're signed in and it's not appearing, it's not requestable.
Select the type of request:
- a Request is filled as soon as possible.
- a Booking is filled for the date requested.
- Booking is only an option if it's a DVD, as shown in our screen capture.
Choose your pickup location.
Select a date after which the item is no longer useful to you.
- This doesn't change how quickly we get it to you, but if it's already too late by the time we get it, it moves on to the next person on the list.
Click "Send Request ".
Once you've created a request, check its progress in "My Requests". You'll also be notified when it's available for pickup.
Checking Requests & Renewing
Everything you request is listed in "My Requests", under your name in the top right corner.
If there's a "Renew" button beside an item, click it for an automatic renewal. Not all requested items are renewable.
Contact firstname.lastname@example.org if you have questions about requesting or renewing.